Are your products authentic?
Yes - 100%. Every item is sourced sealed and genuine. We never sell dupes or open-box products.
How fast do you ship?
Orders process in 1-2 business days from Los Angeles. Standard delivery is typically 3-7 business days in the US, and shipping is free on orders over $75.
Do you accept returns?
Yes - see our Refund Policy for the full details. Unopened items in original packaging can be returned within 30 days of delivery.
Which products are best for beginners?
Start with a simple routine: cleanser, one treatment serum, moisturizer, SPF. If you're new to at-home devices, read each product page's guidance first and start at the gentlest setting.
Are your products cruelty-free or vegan?
Many are - check the individual product page. Items marked vegan (like the Vanhalla line) are 100% vegan.
How do I use the numbing creams?
Our Prep & Comfort creams are for external, topical use only, before at-home cosmetic treatments. Always read the label, patch-test first, and follow the directions on the packaging.
Can I use a microneedling pen at home safely?
Our devices are designed for at-home cosmetic use. Read the included guide, start shallow and slow, keep everything clean, and never share cartridges. If you have a skin condition, check with a professional first.
Where are you based?
Los Angeles, California. Follow @seoulsupplyco on TikTok for routines and restocks.
Still have questions?
Email austinkurey@yahoo.com - we usually reply within 1 business day.